INTERNATIONAL CUSTOMERS

We ship to customers in North America, Europe, Central/South America, and Asia Pacific. We are not servicing the Middle East or Africa at this time.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

*** DUE TO GLOBAL COVID ISSUES, MANY POST OFFICES ARE NOT OPERATING NORMALLY, SO WE ARE NOT ABLE TO GUARANTEE TIMELY DELIVERY, AND SOME CASES NOT ABLE TO TRACK SHIPMENTS. 

*** DURING THIS TIME, WE RECOMMEND SHIPPING VIA DHL SERVICE. 

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Most orders are shipped through U.S. Postal Service (1st Class International Service), and usually arrive within 7-21 days.

The USPS® Electronic Delivery Confirmation program (E-DELCON) provides full package tracking for parcels sent by 1^st Class Package International to 27 countries. List of countries in the E-DELCON program: https://faq.usps.com/s/article/Electronic-USPS-Delivery-Confirmation-International

If your country is not on the E-DELCON list and you would like full package tracking, please consider selecting either DHL, or UPS or USPS Priority Mail International.

Our website offers affordable and discounted shipping rates for DHL Express Worldwide, UPS Worldwide Expedite, and UPS Worldwide Saver. These couriers offer fully tracked delivery to EU countries and other major destinations in 2-5 business days.

Please note: Transit times will vary based on your country, and also how quickly your Custom's department processes import packages.

PAYMENT METHOD

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, etc...), as well as AMAZON PAY and PAY PAL. (Most of our International customers prefer PayPal).

DUTIES & TAXES

Your package may be delivered by your local mail carrier, or you may be required to collect the parcel from the postal facility directly.

We do not collect international taxes and duties, so you are responsible for paying these if you are required.

In the event additional fees are assessed to your order, your local Customs authority will contact you through your mail carrier. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.

Somalata USA cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays.

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to us in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed.

INCORRECT SHIPPING ADDRESS

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, we’ll be able to refund you for the cost of the merchandise only.

PACKAGE LOSS

Although it is extremely rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you must email us at info@SomalataUSA.com and report it as lost to us within 60 calendar days of date of purchase. Orders that haven't been reported within 60 calendar days will not be eligible for refund.

CUSTOMER REFUSAL

We are not able to offer refunds on products that are refused for any reason. In addition, if SomalataUSA.com is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.

RETURNING PARCELS

If your parcel is being returned to us due to any reason such as: Unclaimed, Incomplete/Insufficient Address, Denied Entry by Customs, Prohibited/Banned Items, or being Refused, only once the parcel arrives back to our facility, refunds will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Unfortunately, unless the order is returned back to us in an undamaged and resalable condition, we cannot issue a refund. We cannot be held responsible for delays and transit times if your parcel is being returned.

DISCLAIMER

By ordering from SomalataUSA.com, you agree to the policies stated above. SomalataUSA.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.